store home

FAQs for Placing an Order

Q: How do I place an order?

A: You can place your order online 24 hours a day via the online store.

Q: Are custom printed orders processed differently?

A: Yes, custom printed orders require extra steps since there is more involved to customize your product. Simply click on the tab indicating the print options you desire (ex. 1 Print Color-1 Side) and follow the steps to enter your plastic color, ink color, font selection, and quantity, then add the item to your cart.

Upon placing your order, you'll be asked to submit your logo/art file via email to art@4yourparty.com along with your confirmation number so we can match the logo/art file up with your order for processing. Our production artist then prepares an art proof, or e-proof, and the file is sent to you for approval.

You must sign, scan and email the signed proof to art@4yourparty.com. Once we receive approval of the art proof, your credit card is charged and the order is officially entered into production.  Custom printed products from 4YourParty are made to order and, in most cases, are shipped out three weeks after the art approval date.

Q: Can I order less than the minimum order quantity?

A: No. To keep our costs as low as possible and pass them on to you, our customer, we are only able to process orders that meet the minimum requirement noted.



Q: What is your minimum order?

A: The order minimum for stock products is $99.99 which is usually at least one case worth of product. Minimum orders for printed items are indicated on each item page.



Q: Where does 4YourParty accept orders from?

A: At present, we routinely ship to U.S. addresses only.  However, we do accept orders from any country in the world for delivery within the United States.



Q: How do I check on the status of an order?

A: You may check the status of your order by calling 1-800-PARTIES Monday through Friday, 8:00 a.m. to 5:00 p.m. (EST) or by sending email to sales@4yourparty.com.

Payment Options

Q: What forms of payment are accepted for online purchases?

A: We accept Visa and MasterCard credit cards. 

Please note: We no longer accept credit cards issued from a bank outside of the United States. We also do not accept gift cards of any kind.




Order Confirmation

Q: How will I know if my order is confirmed?
A: If you provided a valid email address during the checkout process, you will receive an email after your order is placed.  This email confirms that we have received your order and are processing it.  Keep this email for your records because it contains your order number for reference.




Changing or Canceling an Order

Q: How do I change or cancel an order once it is placed?

A: Stock items are shipped within 3 business days, so if you've made an error contact Customer Service as soon as possible and we will do our best to assist you. For custom printed or designed products, production begins once we receive your signed approval of the art proof, therefore, cancellations or modifications are not possible after this stage. Since your custom product is truly unique, we are unable to accept returns.

Payment

You can get information about online ordering, report website errors, get assistance placing an order, or take care of any other Customer Service concern by emailing sales@4yourparty.com. You can usually expect a response within 24 hours.

Prefer the phone? Call us toll-free at 1-800-PARTIES, Monday through Friday from 8:00 a.m. to 5:00 p.m. (EST).

Product Discounts and Codes

Q: How do I redeem a product discount coupon/offer?

A: Select the products you want to buy and add the selected items to your Shopping Cart. Proceed through the checkout. Enter your Coupon Code on the Payment page or the Review Your Order page (codes are case sensitive) and click “Apply”.

About Sales Tax

Q: Do I have to pay a sales tax?

A: Sales tax is automatically applied and calculated using the address where the product is being shipped to, and is based on whether or not we have a business presence in that state.